Cancellation & Refund Policy
Last updated: 13 September 2026
Cancelling an order
- You can cancel your order any time before it is dispatched by contacting us on WhatsApp or email with your order number.
- Orders that have already been dispatched cannot be cancelled.
- If you cancel a prepaid (UPI) order before dispatch, you will receive a full refund.
- PG International may cancel an order if a product is out of stock, the delivery address is not serviceable, or payment could not be verified. Any amount paid will be refunded in full.
Damaged, defective or wrong products
- If you receive a damaged, defective or wrong product, contact us within 48 hours of delivery with your order number, clear photos and an unboxing video.
- After verification, we will send a free replacement or give you a full refund, as you prefer (replacement is subject to stock availability).
- We arrange the pickup of the item at no cost to you.
Returns
- For hygiene reasons, bed linen that has been used, washed or damaged by the customer cannot be returned.
- Products must be returned unused, in original packaging with all items (bedsheet and pillow covers).
- Slight colour differences from on-screen images due to lighting or screen settings are not considered defects.
Refund timelines
- Refunds are approved within 2 business days of receiving and inspecting the returned item, or of cancellation.
- Approved refunds for UPI payments are credited to the original payment account within 5–7 business days.
- For Cash on Delivery orders, refunds are made by UPI or bank transfer to the account you share with us, within 5–7 business days of approval.
Contact
- Phone / WhatsApp: +91 74948 30463
- Email: pginternational051@gmail.com
- Instagram: @_duvelle
- Working hours: Monday to Saturday, 10:00 AM – 7:00 PM